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Order Notification

E-commerce Return and Exchange Policy

[Return Policy]

Food products are not eligible for a seven-day appreciation period.
If there are any defects during delivery (such as incomplete packaging, damage, or severe product deformation), please take photos immediately and send the product photos, order details, delivery date, and contact information to ChuChu Line@. We will contact you as soon as possible to discuss the resolution.

Handmade cookies may break during shipping. If you are concerned about this, please opt for in-store pickup.

[Delivery Reminders]

Orders will be shipped within three days after purchase. The delivery time is approximately 1–2 days, depending on Black Cat logistics.
Please keep your phone accessible on the delivery date to ensure the package is received on time.
During peak seasons (e.g., Lunar New Year, Mid-Autumn Festival), logistics may experience delays. If you are purchasing gifts, please order in advance.

[Delivery & Pickup Methods]

Except for party cakes and tarts, which require in-store pickup, ChuChu collaborates with Black Cat Logistics to provide both ambient and chilled delivery services.

Home Delivery Time: Orders will be delivered according to Black Cat Logistics’ standard delivery schedule.
In-store Pickup Time: The pickup date is the same as the arrival date. Please collect your order at the ChuChu physical store within business hours. If you are unable to pick up the order on time, please call the store in advance to notify us.
- If you need birthday candles, please specify the required numbers in the "Order Notes" section at checkout.
- Pickup Address:
  📍 ChuChu Pâtisserie Desserts – No. 51, Shengli Rd., East Dist., Tainan City, 701, Taiwan
  🕒 Business Hours: Monday to Sunday, 11:00 AM – 7:00 PM
  📞 Phone: +886-6-2757866

[What if my desired pickup date is unavailable?]

Online pre-orders must be placed at least four days in advance. For urgent orders, please contact ChuChu Line@ for assistance.

Available in-store daily:

4-inch tarts, 4-inch cakes, and French pastries (limited stock).
6-inch and 8-inch cakes require a four-day pre-order.